Refund policy

We have a 14 day return policy from delivered date. Return shipments must be postmarked within 14 days of receipt to be eligible for a refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@eliandelle.com. Returns must be requested and approved before being sent back. Items sent without prior approval will not be accepted.

If your return is approved, we’ll provide instructions on how and where to send your package. Return shipping costs may apply unless the item is defective or incorrect.

Damages and issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect so we can make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have (if eligible), and once approved, place a new order.

Refunds
We will notify you once we’ve received and inspected your return and let you know if your refund is approved. If approved, refunds will be issued to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at support@eliandelle.com.